
Visit Apple's support website to begin the online mail-in repair process.
How To Repair Your iPhone With Apple's Mail-In Service Keep holding the volume down button until your iPhone appears in Finder or iTunes.Īpplies To: iPhone 5,iPhone 5S,iPhone 5C,iPhone 6,iPhone 6 Plus,iPhone 6S,iPhone 6S Plus,iPhone SE,iPhone 7,iPhone 7 Plus,iPhone 8,iPhone 8 Plus,iPhone X,iPhone XS,iPhone XS Max,iPhone XR,iPhone 11,iPhone 11 Pro,iPhone 11 Pro Max,iPhone SE 2.After five seconds, release the side button while continuing to hold the volume down button.When the screen goes black, press and hold the volume down button while continuing to press and hold the side button.Press and hold the side button until the screen goes black.Quickly press and release the volume down button.Quickly press and release the volume up button.Open iTunes (PCs and Macs running macOS 10.14 or older) or Finder (Macs running macOS 10.15 or newer).
Connect your iPhone to your computer using a charging cable. You'll know your iPhone is in DFU mode if the display is completely black. Release the volume down button when your iPhone appears in iTunes or Finder. After 8 seconds, release the power button, but continue to hold the volume down button. Press and hold the power and volume down button simultaneously. Open Finder if you have a Mac running Catalina 10.15 or newer. It doesn’t matter if your iPhone is on or off. Open iTunes if you have a PC or Mac running Mojave 10.14 or earlier. Restore your iPhone using iTunes or Finder. If it’s not, try again from the beginning. Your iPhone’s display will be completely black if you’ve successfully entered DFU mode. Let go of the power button when your iPhone appears in iTunes or Finder. After 8 seconds, release the power button, but continue to hold the Home button. Press and hold the Home button and the power button simultaneously. Open iTunes if you have a PC or Mac running Mojave 10.14 or earlier. Using a Lightning cable, plug your iPhone into a USB port on your computer. How To DFU Restore An iPhone SE, 6s, Or Older